Instrument Support Services

Overview

How critical is it to you that your instrument remains in excellent working condition?

Our Instrument Support services are designed to prevent unexpected downtime and failures by keeping instrumentation in prime condition and identifying issues early. By keeping your instruments in optimal working order, you not only extend their lifespan but also enhance your productivity and experimental accuracy.

Minimise instrument downtime with Millennium Science instrument support services

Unexpected instrument downtime can severely disrupt your workflow, leading to delays that push research back by weeks or months and threaten essential deadlines. Even worse, precious samples and the time invested in preparing them may be put at risk. Millennium Science instrument support services:

  • Improve instrument longevity and performance
  • Ensure Precision and Reliability
  • Reliably predict service costs

Our service offerings

Installation Qualification (IQ) and Operational Qualification (OQ) Services

For laboratories operating in a regulated environment, Millennium Science offers IQOQ.

  • Confirms the instrument is installed per manufacturer’s specifications.
  • Ensures operation within specified parameters under real-world conditions
  • A detailed report is provided by a certified engineer to validate regulatory compliance.

Preventative Maintenance and Validation (PM&V)

Maintain instrument longevity and reduce unplanned downtime with annual instrument maintenance. Choice of contracted and non-contract PM&V services.

  • External and internal cleaning
  • Regular maintenance
  • Spare parts exchange
  • Comprehensive functionality checks
  • Software updates
  • Evaluation of stored data
  • Detailed documentation
  • Dated service sticker

Repair Service

Servicing by expert engineers using genuine parts will promptly restore your instrument to operation. We provide:

  • Remote diagnosis/troubleshooting
  • Onsite repairs
  • Supply of genuine manufacturer’s parts
  • Comprehensive Field Service Report

Relocation

When relocation is necessary, Millennium Science can provide services to ensure your sensitive instrument is moved safely.

  • Ensures instrument is correctly disassembled, prepared for transport, safely transported and reinstalled in new location
  • Functionality testing and/or calibration performed to confirm instrument operation

Instrument Life Cycle

Our services cover the full life cycle of your instrument, ensuring that you maximise the return on your investment. Starting with proper installation and user training, we set a foundation for efficient life cycle management. In industries such as pharmaceuticals and biotech, our IQOQ services ensure compliance with regulatory standards, helping you stay audit-ready and maintaining precise, repeatable results. Regular preventive maintenance by our certified engineers keeps your equipment performing at its best, minimising the risk of downtime and project delays. In the event of a breakdown, our factory-trained engineers quickly restore functionality using OEM parts. Our Service Contracts offer flexible options that simplify planning and control costs.

 

Our Service Contracts

Millennium Science offers Preventative Maintenance and Validation (PM&V) services under three distinct tiers to suit varying needs.

Stand-alone PM&V option is available as a non-contract, one-time service for customers seeking a single maintenance and validation service.

For ongoing support, we offer two levels of service contracts, available as single or multi-year agreements (1-3 years). The multi-year option provides a convenient “set and forget” benefit, where we handle all scheduling of PM&V visits, plus an additional discount for committing to multiple years.

Standard Service Contract includes an annual PM&V, a 10% discount on additional engineer time and spare parts, and priority support.

Comprehensive Service Contract covers the annual PM&V, with all other unplanned costs during the contract period being fully covered (FOC), ensuring fixed and predictable costs. This option also includes enhanced priority support.

Jomar Life Research has evolved into Millennium Science

Company update - Jomar Life Research is now Millennium Science

On September 14th 2020, Millennium Science and Jomar Life Research united to form Australia and New Zealand’s premier life science supply business.

Millennium Science Pty Ltd, a leading supplier of biomedical research instrumentation, and Jomar Life Research, a major supplier of life science kits and reagents, will form a strategic alliance under common ownership to provide Australian and New Zealand researchers improved access to research technologies and supplies.

As of April 1st 2024, our company will only be trading under the Millennium Science name and ABN.

Therefore we will no longer take any orders under the Jomar Life Research ABN. All previous Jomar Life Research products will need to be ordered with Millennium Science instead.

MedChemExpress compound libraries for drug discovery

Screening Libraries

The success of high throughput screening (HTS) in finding decent starting points for drug discovery heavily largely depends on the quality of the compound library. MedChemExpress (MCE) can provide 200+ compound libraries which include Bioactive Screening Libraries, Diversity Compound Libraries, High Throughput Screening Libraries, Fragment Libraries and DNA Encoded compound Libraries (DEL). These libraries contain over 16 million available compounds. What’s more, each compound has validated bioactivity data and/or physicochemical properties. These compound libraries are useful professional tools for drug discovery and new indications research and can be used for HTS, high-content screening (HCS) and virtual screening (VS).

MCE Compound Libraries

  • HTS compound database, molecular docking and virtual screening service
  • 30,000+ bioactive compounds with clear target and function annotation
  • 16,000+ fragment compounds with diverse structures
  • Customised libraries are also available

 

 

 

 

 

Product Brochure

You can customise your compound library

Introducing Chromium Xo

Chromium Xo, a low-cost instrument for high-performance single cell

Ever feel like you’re being asked to do more research with less funding? We see you! That’s why 10x Genomics launched Chromium Xo.

Now you can bring the advantage of superior reproducibility and time savings from automated, instrument-supported single cell partitioning to your bench for a significantly lower cost. Paired with industry-leading GEM-X technology for 3’ whole transcriptome profiling, Chromium Xo lets you single cell with confidence.

As we work to make single cell more accessible at lower costs, Chromium Xo is just the start. New Chromium innovations are coming soon, continuing our commitment to provide superior performance over alternative methods and reduce budget constraints at every step. What does that look like in your lab? Find out below.

Get the instrument-supported Chromium advantage

image description
  • Automate the most critical steps for more reproducible results and a lower risk of manual error than with instrument-less methods
  • Ensure high success rates and consistent performance, with a demonstrated R2 value of 0.97 across runs, users, and timepoints
  • Partition tens of thousands of cells in mere minutes, saving on time and labour costs with 1-day workflows and just 3–4 hours of hands-on time
  • Use our intuitive push-button interface for efficient cell processing without the hassle of cumbersome pipetting methods

Achieve superior performance for your gene expression studies

Source: Single Cell 3′ v4 (GEM-X) dataset and Parse Evercode v3 dataset¹

  • Make the most of every sample with industry-leading GEM-X 3’ assays that provide up to 80% cell capture and >40% higher gene sensitivity than alternative methods
  • Capture more accurate biology from a wide range of species with high-quality results for low-expressed transcripts and fragile cells
  • Generate more usable reads and detect more genes at lower read depths, saving up to 50% on sequencing costs
  • Gain comprehensive views of complex biology with simultaneous capture of protein and gene expression

Read about the performance advantages of Chromium assays over alternative methods in this independent Genentech study comparing single cell platforms >

Move your research forward with built-in convenience and flexibility

image description

  • Run experiments as needed, no potential wait times or additional labour costs/fees
  • Easily increase the frequency or number of single cell projects as your research needs grow
  • Take advantage of fast and easy instrument management—including support and software updates—with 10x Genomics Cloud connectivity
  • Upgrade your instrument with ease to access the full breadth of the Chromium portfolio, including assays for FFPE samples and immune profiling

Check out the 10x Genomics instrument family page to explore options for more sample types, additional multiomic readouts, and applications >

Ensure your success with end-to-end support

image description

  • Download comprehensive resources, including User Guides, Protocols, How-to Videos, Analysis Guides, and more
  • Access tailored training sessions for everything from optimized sample preparation to powerful data analysis
  • Use intuitive processing and visualisation software as part of our integrated analysis workflows—no bioinformatics experience needed
  • Speak directly with 10x Genomics specialists to move through each step with confidence

We’re thrilled to be making single cell more accessible than ever before. New advancements are just ahead, with incredible options to continue to drive down your costs across a wide range of applications. Stay tuned!

Book a project discussion with a 10x-pert

Consult with the 10x-perts

  • Learn how others in your field of research are utilising 10x Genomics
  • Discuss how 10x Genomics products can enhance your research projects
  • Understand various single cell and spatial technology methods and principles
  • The 10x-perts can help you understand 10x Genomics technologies to assist your grant writing
  • Reference suggestions for your project
  • Learn about the sample requirements for use with 10x Genomics products
  • Gain assistance with 10x Genomics applications from sample preparation and wet lab workflow to data analysis
Book a project discussion now!

Meet the 10x-perts

Our Product Range at a Glance

Overview

Millennium Science is proud to be a leading distributor of cutting-edge life science technologies across Australia and New Zealand. Supporting researchers in academia, biotech, and industry, we offer an extensive portfolio of instruments and reagents designed to accelerate scientific discovery and innovation across genomics, proteomics, cell biology, and more.

Search from >920,000 products

Instruments for Advanced Research🔬

Single Cell Genomics & Spatial Biology
We distribute 10x Genomics platforms including Chromium for single cell gene expression and Visium and Xenium for spatial transcriptomics. These tools enable high-resolution molecular profiling across diverse tissues and cell types.

Cell Imaging & Cytometry
Agilent Cell Analysis systems include real-time cell analysis, flow cytometers (traditional, spectral, and imaging), and widefield/confocal imaging tools—ideal for live-cell monitoring and complex phenotypic assays.

Plate Readers & Lab Automation
From Agilent’s versatile microplate readers and washers to Opentrons’ next-generation automation platforms, we help streamline your lab workflows.

Biologics Characterisation & Gene Therapy Tools
Unchained Labs’ Stunner the ultimate quantification and sizing tool for LNPs, Biologics or Viral Vectors. The Aunty platform is the queen of high-throughput protein characterisation. These instruments support the development of biologics, gene therapies, and cell-based therapeutics.

Immunoassay Readers
Mabtech’s FluoroSpot and ELISpot readers enable sensitive immune profiling, supporting both preclinical and clinical research.

Surface Plasmon Resonance (SPR)
Nicoya’s SPR instruments offer label-free biomolecular interaction analysis for kinetic and affinity studies.

Reagents to Power Discovery🧪

Western Blotting & Protein Analysis
LICORbio reagents support chemiluminescent, fluorescent, and near-infrared western blot detection, with tools tailored for small animal models and high-sensitivity protein quantification.

Cell Culture Essentials
From selective antibiotics and antimicrobials to mycoplasma detection kits and reporter cell lines, our cell culture reagents support robust, contamination-free cultures.

Cell Analysis Reagents
We offer a wide range of stains, viability dyes, imaging tools, and antibodies for precise cell phenotyping and function assays.

Genomic & Transcriptomic Tools
Our portfolio includes reagents for DNA/RNA extraction, purification, gene modulation, RT-PCR, NGS, and CRISPR technologies.

ELISA & Multiplex Assays
We supply high-performance ELISA kits, FluoroSpot/ELISpot kits, immunoassays, and metabolic profiling tools for reliable quantitation of proteins, cytokines, and other analytes.

Supporting Every Stage of Life Science Research

Our solutions are mapped across key research workflows:

  • Sample Preparation

  • Discovery & Screening

  • Characterisation

  • Functional Studies

  • Translational Research

Whether you’re investigating gene expression, immune responses, protein biomarkers, or developing next-gen therapeutics, Millennium Science connects you with the tools you need to accelerate your discoveries.

Millennium Science Applications Workflow Overview

Explore our full range of instruments and reagents at www.mscience.com.au.

Xenium Prime 5k Assays

Available to order now!

  • 10x Genomics have expertly curated 5,000-gene panels that let you explore your biology with remarkable depth and breadth.
  • Outstanding sensitivity, specificity, and accuracy that inspires confidence in each one of your transcripts.
  • The fastest way to image thousands of genes in thousands of cells across your entire tissue section.

More transcripts & more genes to drive more breakthroughs

The high-plex Xenium Prime 5K pan tissue & pathways assays enable a new level of exploration for pathways, biomarkers, ligand–receptor pairings, and cell–cell interactions.

  • View the Xenium Prime 5K pan tissue and pathways panel gene lists
  • Customise your assay with up to 100 additional genes (including isoforms, exogenous sequences like gRNAs and barcodes, CAR-T transcripts, viruses, and more) with the Xenium panel designer

See the performance

Explore the Xenium Prime 5K human lymph node dataset

Xenium Prime 5K assays are optimized for performance and paired with our advanced multimodal cell segmentation, enabling exquisite sensitivity, specificity, and spatial fidelity. This means ultra-high-plex data without sacrificing data quality and greater confidence in each transcript assignment.

Explore the data set

Agilent BioTek 406 FX Washer Dispenser

The Agilent BioTek 406FX Washer Dispenser is a compact instrument offering fast, full plate washing along with up to six reagent dispensers.

It features a Dual-Action manifold that optimises plate washing for a variety of cell types, in addition to bio-magnetic protocols, across a broad range of plate configurations, from 96 to 1536 wells.

Unlike typical microplate dispensers that rely solely on peristaltic or syringe pumps, the 406FX includes up to four syringe pumps and two peristaltic pump dispensers to enable rapid dispensing of cells and precious reagents. This offers users unparalleled flexibility with its independent, hands-free dispensing capabilities, enhancing the performance of multifaceted tasks on the one instrument.

The small footprint allows the 406FX to be easily integrated into existing laminar flow hoods, expanding its adaptability across diverse laboratory environments. The onboard touch screen on the 406 FX makes protocol creation simple and intuitive.

Maintaining the Agilent BioTek 406FX Washer Dispenser is easy due to the Ultrasonic Advantage feature which effectively cleans manifold tube build-up to prevent operational malfunctions.

The 406FX’s versatility and capabilities cater to a wide range of applications, from cell-based assays to ELISA, ELISpot, and Meso Scale Discovery (MSD) workflows.

On this page

Join Millennium Science!

About us

Company values

Enquire about a job

On this page

InvivoGen introduces TiGer Tet-on System

TiGer Tet-On system overview

InvivoGen introduces a new and improved Tet-on system, specifically designed for the controlled expression of cytotoxic proteins.

Conditional expression of proteins in mammalian cells is favoured over stable expression in a variety of basic and applied research areas, including functional genomics, gene therapy, biopharmaceutical protein production, and drug screening. Depending on experimental requirements, researchers can efficiently activate or suppress a gene of interest (GOI) at will, using different systems based on the E. coli Tn10-specified tetracycline-resistance operon.

InvivoGen offers such a system, named TiGer (Tetracycline-induced Gene expression or repression) system, which comprises two RepTor™ cell lines and two series of pTiGer plasmids (cloning and control vectors):

Features

The TiGer system has been specifically designed to allow the controlled expression of cytotoxic genes.

  • Minimal GOI background expression without tetracycline
  • Strong GOI expression with tetracycline

TiGer Tet-on assay principle

InvivoGen’s TiGer Tet-on system relies on the combined use of two plasmids; the first expressing an optimized TetR construct, and the second, pTiGer, a GOI under the control of an engineered tetracycline operator (tetO)-containing promoter. It features the strong composite CMV-EF1 promoter modified to integrate a tetracycline response element (TRE).

The TetR plasmid was stably transfected into the RepTor™ cell lines, to save you time and effort. Upon transfection of the RepTor™ cells with a pTiGer-GOI plasmid, TetR binds to TRE and blocks the transcription of the GOI [2]. Addition of doxycycline, a synthetic analogue of tetracycline, leads to the release of TetR from the tetO sequences, resulting in the derepression of the CMV-EF1-TRE promoter and transcription of the GOI.

The TiGer Tet-on system has been engineered to guarantee maximal repression of the GOI, ensuring minimal leakage of GOI expression in the absence of tetracycline/doxycycline, and strong GOI expression in the presence of the antibiotic. This key feature confers the TiGer Tet-on system with the advantage of working with cytotoxic genes (e.g. proteases, pore-forming proteins, gain-of-function variants).

Applications

InvivoGen’s TiGer Tet-on system is useful for, but not restricted to the following applications:

  • Controlled expression of cytotoxic genes
  • Fine-tuned expression of a GOI
  • Screening of toxic protein inhibitors
Learn more