To help us meet your delivery requirements before the Christmas break, please note the following important dates: 

• For general consumable items: Place your order by 12 PM, Wednesday 26 November 2025.
• For 10x Genomics consumables: Place your order by 4 PM, Monday 1 December 2025.
• Instrument delivery times will be provided on a case-by-case basis.

• Our office will close at 12 PM on Tuesday 23 December 2025 and reopen on Friday 2 January 2026. 

• No orders will be processed during the office closure. 

• The Millennium Science warehouse’s final shipping day will be Wednesday 17 December 2025, resuming dispatches on Monday 5 January 2026. 

Thank you for your continued support throughout 2025. We wish you a safe and joyful holiday season! 

Please note: These dates are subject to product availability and the delivery facilities at your institution being operational. 

Unless a formal Supply Agreement exists, a valid Purchase Order accepted by Millennium Science forms a binding commercial agreement.

A valid Purchase Order should:
• Be issued by an authorised representative.
• Include the Purchase Order number.
• Reference the Quotation number and quoted prices.
• Clearly identify the goods or services being purchased.
• Include delivery and invoicing addresses.

A Purchase Order is deemed accepted only when Millennium Science issues an Order Confirmation, commences performance, or dispatches the goods.

Once accepted, Purchase Orders cannot be cancelled unless both parties agree in writing. Millennium Science reserves the right to accept or decline any Purchase Order. Where a formal Supply Agreement exists, that agreement takes precedence over these Terms where any inconsistency exists.

Prices are based on supplier pricing, freight charges, customs duties and exchange rates applicable on the quotation date. Millennium Science may adjust prices before shipment if these costs materially change.

Delivery times are estimates only and may vary depending on manufacturer production schedules, product availability, importation requirements and freight availability. Millennium Science shall not be liable for any indirect or consequential loss arising from delayed delivery.

Where a delivery date has been agreed, Millennium Science will make reasonable efforts to meet that date. Delivery dates are estimates only and are not guaranteed.

Millennium Science is not liable for delays caused by events outside its reasonable control, including supplier delays, freight delays, customs or weather events. Customers may not refuse delivery solely because of a delivery delay unless otherwise agreed in writing.

Unless otherwise agreed, Millennium Science may select the most appropriate freight carrier. Freight charges will be itemised where applicable.

Millennium Science will notify the Customer of the following at the time of dispatch:
• Courier Company
• Shipping Date
• Consignment Number

Inspection on Delivery

Upon receipt of the goods, the Customer must inspect the shipment against the delivery note and notify Millennium Science Customer Service as soon as reasonably practicable of any shortages, incorrect items, or visible damage. Claims relating to damage should be supported by clear photographs of the affected goods and packaging where possible. Failure to notify Millennium Science within a reasonable time may affect our ability to investigate the claim with the freight carrier or manufacturer.

Storage of Products

Product storage requirements may vary depending on the manufacturer and product type. The Customer is responsible for ensuring products are stored under the recommended conditions immediately upon receipt. Please refer to the applicable manufacturer’s product datasheet, packaging, or instructions for detailed storage and handling requirements. Millennium Science is not responsible for product deterioration resulting from improper storage after delivery.

Millennium Science may vary payment terms where appropriate, including for special projects, custom products or milestone-based deliveries.

Any revised payment schedule will be detailed in the Quotation, Supply Agreement or other written agreement.

Goods and Service Tax (GST) of 10% will be applied where required under Australian tax law. GST will not be charged on qualifying export sales, including exports to New Zealand.

Millennium Science do not generally accept goods for return if they have been correctly supplied against a Purchase Order.

Under special circumstances certain equipment, spare parts and accessories ordered in error may be returned to our warehouse. The return would be at the expense of the Customer, the goods must not have been opened or used, and are not in your possession for longer than 14 days. A 25% restocking fee may apply.

Reagents, consumables, and temperature-controlled products cannot be returned unless they are defective or otherwise required by applicable law. Products supplied with a limited shelf life in accordance with the manufacturer’s specifications are not eligible for return solely due to their remaining shelf life.

Freight and installation charges will be itemised in the Quotation unless otherwise agreed in writing.

Where commissioning services are purchased, Millennium Science will provide qualified personnel to unpack, install, connect and test the equipment. Where applicable, an installation report will be provided.

Millennium Science warrants that the products supplied are free from material defects in workmanship, subject to the applicable manufacturer’s warranty and any specific warranty terms stated in the Quotation.

The warranty does not cover misuse, accidental damage, unauthorised modification or repair, incorrect operation, failure to perform routine maintenance or consumable items such as batteries, lamps and fuses.

Except where prohibited by law, all other express or implied warranties, including warranties for merchantability or fitness for a particular purpose, are excluded.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

These Terms are governed by the applicable laws of Victoria, Australia.

Millennium Science reserves the right to adjust prices before shipment where supplier costs, exchange rates, freight charges, import duties or government charges materially change after the quotation date.

To the maximum extent permitted by law, Millennium Science’s liability shall be limited to repair, replacement or refund of the purchase price. Millennium Science shall not be liable for indirect, consequential, special or economic loss.

Millennium Science partners with carefully selected manufacturers who are leaders in their chosen fields and are equally customer focused. Our product portfolio covers a wide scope of applications to offer comprehensive workflow solutions to researchers. Applications include flow cytometry, imaging, single cell genomics, spatial transcriptomics, lab automation, PCR/qPCR and many others in the molecular biology and cellular analysis.

For our business partners, we offer extensive market knowledge, expert logistics capabilities to facilitate customs clearance, a highly credentialed technical sales force with representation for all major research centres and outstanding local applications support and service.

Our Sales Force

Our Sales Force, which covers all of Australia and New Zealand, includes a dedicated and highly experienced sales team of Account/Territory Managers, customer support, finance and logistics staff. They are backed by Product Managers and highly qualified Program Directors/Commercial Leads with specialised product line expertise, effectively targeting the appropriate customer base and offering informed technical advice to our clients.

Marketing

From traditional tradeshow participation to edgy social media engagement, we have unquestionably established the premier marketing organisation of any Australian/NZ distributor. Our broad-based activities enable us to engage the diverse research community through their preferred communication channels to educate customers about new applications and technologies on behalf of our suppliers.

Our Service Team

We pride ourselves in delivering excellent service and customer support for the premium instrumentation that our company represents. Our qualified service engineers are trained on all instruments. Along with a dedicated service contractor for Western Australia and New Zealand, our Service Team covers the full ANZ region.

A Leader in Industry Logistics

Administered by the Australian Border Force, Australian Trusted Trader reduces red tape for Trusted Traders at the border, improves certainty in export markets, and expedites the flow of their cargo in and out of Australia. This means faster access to market. We are proud to be one of the only Life Sciences distributors to have an accredited Australian Trusted Trader status to enable efficient and expedient logistical services to our customers.

A Reputation of Excellence

Millennium Science is proud that it has regularly been recognised by leading manufacturers for its outstanding commercial capabilities.

A small number of our awards include:

🏆Recognition as first ever Asia-Pacific Gold Tier distributor by 10x Genomics
🏆Two-time winner of the PacBio’s Best APAC Marketing Award
🏆Distributor of the Year, APAC – 10x Genomics
🏆Marketing of the Year, APAC – 10x Genomics
🏆Strategic Leadership and Growth Award – MedChemExpress

How critical is it to you that your instrument remains in excellent working condition?

Our Instrument Support services are designed to prevent unexpected downtime and failures by keeping instrumentation in prime condition and identifying issues early. By keeping your instruments in optimal working order, you not only extend their lifespan but also enhance your productivity and experimental accuracy.

Unexpected instrument downtime can severely disrupt your workflow, leading to delays that push research back by weeks or months and threaten essential deadlines. Even worse, precious samples and the time invested in preparing them may be put at risk. Millennium Science instrument support services:

• Improve instrument longevity and performance
  
• Ensure Precision and Reliability
  
• Reliably predict service costs

Installation Qualification (IQ) and Operational Qualification (OQ) Services

For laboratories operating in a regulated environment, Millennium Science offers IQOQ.

• Confirms the instrument is installed per manufacturer’s specifications.
• Ensures operation within specified parameters under real-world conditions
• A detailed report is provided by a certified engineer to validate regulatory compliance.

Preventative Maintenance and Validation (PM&V)

Maintain instrument longevity and reduce unplanned downtime with annual instrument maintenance. Choice of contracted and non-contract PM&V services.

• External and internal cleaning
• Regular maintenance
• Spare parts exchange
• Comprehensive functionality checks
• Software updates
• Evaluation of stored data
• Detailed documentation
• Dated service sticker

Repair Service

Servicing by expert engineers using genuine parts will promptly restore your instrument to operation. We provide:

• Remote diagnosis/troubleshooting
• Onsite repairs
• Supply of genuine manufacturer’s parts
• Comprehensive Field Service Report

Relocation

When relocation is necessary, Millennium Science can provide services to ensure your sensitive instrument is moved safely.

• Ensures instrument is correctly disassembled, prepared for transport, safely transported and reinstalled in new location
• Functionality testing and/or calibration performed to confirm instrument operation

Our services cover the full life cycle of your instrument, ensuring that you maximise the return on your investment. Starting with proper installation and user training, we set a foundation for efficient life cycle management. In industries such as pharmaceuticals and biotech, our IQOQ services ensure compliance with regulatory standards, helping you stay audit-ready and maintaining precise, repeatable results. Regular preventive maintenance by our certified engineers keeps your equipment performing at its best, minimising the risk of downtime and project delays. In the event of a breakdown, our factory-trained engineers quickly restore functionality using OEM parts. Our Service Contracts offer flexible options that simplify planning and control costs.

Millennium Science offers Preventative Maintenance and Validation (PM&V) services under three distinct tiers to suit varying needs.

Stand-alone PM&V option is available as a non-contract, one-time service for customers seeking a single maintenance and validation service.

For ongoing support, we offer two levels of service contracts, available as single or multi-year agreements (1-3 years). The multi-year option provides a convenient “set and forget” benefit, where we handle all scheduling of PM&V visits, plus an additional discount for committing to multiple years.

Standard Service Contract includes an annual PM&V, a 10% discount on additional engineer time and spare parts, and priority support.

Comprehensive Service Contract covers the annual PM&V, with all other unplanned costs during the contract period being fully covered (FOC), ensuring fixed and predictable costs. This option also includes enhanced priority support.

On September 14th 2020, Millennium Science and Jomar Life Research united to form Australia and New Zealand’s premier life science supply business.

Millennium Science Pty Ltd, a leading supplier of biomedical research instrumentation, and Jomar Life Research, a major supplier of life science kits and reagents, will form a strategic alliance under common ownership to provide Australian and New Zealand researchers improved access to research technologies and supplies.

As of April 1st 2024, our company will only be trading under the Millennium Science name and ABN.

Western Blotting & Protein Analysis
LICORbio reagents support chemiluminescent, fluorescent, and near-infrared western blot detection, with tools tailored for small animal models and high-sensitivity protein quantification.

Cell Culture Essentials
From selective antibiotics and antimicrobials to mycoplasma detection kits and reporter cell lines, our cell culture reagents support robust, contamination-free cultures.

Cell Analysis Reagents
We offer a wide range of stains, viability dyes, imaging tools, and antibodies for precise cell phenotyping and function assays.

Genomic & Transcriptomic Tools
Our portfolio includes reagents for DNA/RNA extraction, purification, gene modulation, RT-PCR, NGS, and CRISPR technologies.

ELISA & Multiplex Assays
We supply high-performance ELISA kits, FluoroSpot/ELISpot kits, immunoassays, and metabolic profiling tools for reliable quantitation of proteins, cytokines, and other analytes.

Our solutions are mapped across key research workflows:

• Sample Preparation

• Discovery & Screening

• Characterisation

• Functional Studies

• Translational Research

Whether you’re investigating gene expression, immune responses, protein biomarkers, or developing next-gen therapeutics, Millennium Science connects you with the tools you need to accelerate your discoveries.