Instrument Support Services

How critical is it to you that your instrument remains in excellent working condition?

Our Instrument Support services are designed to prevent unexpected downtime and failures by keeping instrumentation in prime condition and identifying issues early. By keeping your instruments in optimal working order, you not only extend their lifespan but also enhance your productivity and experimental accuracy.

Unexpected instrument downtime can severely disrupt your workflow, leading to delays that push research back by weeks or months and threaten essential deadlines. Even worse, precious samples and the time invested in preparing them may be put at risk. Millennium Science instrument support services:

• Improve instrument longevity and performance
  
• Ensure Precision and Reliability
  
• Reliably predict service costs

Installation Qualification (IQ) and Operational Qualification (OQ) Services

For laboratories operating in a regulated environment, Millennium Science offers IQOQ.

• Confirms the instrument is installed per manufacturer’s specifications.
• Ensures operation within specified parameters under real-world conditions
• A detailed report is provided by a certified engineer to validate regulatory compliance.

Preventative Maintenance and Validation (PM&V)

Maintain instrument longevity and reduce unplanned downtime with annual instrument maintenance. Choice of contracted and non-contract PM&V services.

• External and internal cleaning
• Regular maintenance
• Spare parts exchange
• Comprehensive functionality checks
• Software updates
• Evaluation of stored data
• Detailed documentation
• Dated service sticker

Repair Service

Servicing by expert engineers using genuine parts will promptly restore your instrument to operation. We provide:

• Remote diagnosis/troubleshooting
• Onsite repairs
• Supply of genuine manufacturer’s parts
• Comprehensive Field Service Report

Relocation

When relocation is necessary, Millennium Science can provide services to ensure your sensitive instrument is moved safely.

• Ensures instrument is correctly disassembled, prepared for transport, safely transported and reinstalled in new location
• Functionality testing and/or calibration performed to confirm instrument operation

Our services cover the full life cycle of your instrument, ensuring that you maximise the return on your investment. Starting with proper installation and user training, we set a foundation for efficient life cycle management. In industries such as pharmaceuticals and biotech, our IQOQ services ensure compliance with regulatory standards, helping you stay audit-ready and maintaining precise, repeatable results. Regular preventive maintenance by our certified engineers keeps your equipment performing at its best, minimising the risk of downtime and project delays. In the event of a breakdown, our factory-trained engineers quickly restore functionality using OEM parts. Our Service Contracts offer flexible options that simplify planning and control costs.

Millennium Science offers Preventative Maintenance and Validation (PM&V) services under three distinct tiers to suit varying needs.

Stand-alone PM&V option is available as a non-contract, one-time service for customers seeking a single maintenance and validation service.

For ongoing support, we offer two levels of service contracts, available as single or multi-year agreements (1-3 years). The multi-year option provides a convenient “set and forget” benefit, where we handle all scheduling of PM&V visits, plus an additional discount for committing to multiple years.

Standard Service Contract includes an annual PM&V, a 10% discount on additional engineer time and spare parts, and priority support.

Comprehensive Service Contract covers the annual PM&V, with all other unplanned costs during the contract period being fully covered (FOC), ensuring fixed and predictable costs. This option also includes enhanced priority support.